Contact AI Rap Video
How to reach the AI Rap Video team for support, billing questions, refunds and photo deletion requests.
Last updated: 2026-09-30
Email us
Write to [email protected]. We usually reply within two business days.
To help us help you faster, include:
- the email address you signed in with;
- the link to the video (from My videos) if your question is about a specific render;
- your order or receipt number for billing questions.
Common requests
- A render failed or looks wrong. Failed renders are refunded automatically. If a finished video has a problem, send us the link and describe what went wrong.
- Refunds. Unused credit packs and first plan payments can be refunded within 7 days. See the Refund Policy.
- Cancel a plan. Open Billing in your account and cancel; the plan runs to the end of the paid period.
- Delete my photos or videos. Email us from your account address and we will delete them.
- Report misuse. If a video uses your photo without permission, email us with the link and we will review it promptly.
Support tickets
Signed-in users can also open a ticket from the support button on the site or under Settings → Tickets.